Ofcom, the telecoms watchdog, is checking if Virgin Media is following rules to help people during the switch from old-fashioned landlines to digital ones.
This change might affect vulnerable customers, like those who rely on telecare systems.
These systems connect to emergency services through landlines, but there are worries they might not work as well with digital lines.
Ofcom wants to ensure that Virgin Media is doing its part to keep emergency services accessible and treat vulnerable customers fairly.
This pause in pushing customers onto digital lines came after some scary incidents with telecare alarms not working.
Ofcom says it’s crucial for everyone, especially vulnerable folks, to reach emergency services easily.
They promise to update us on how the investigation goes.
This info is adapted from a BBC report.
https://www.bbc.com/news/technology-68255056