West Midlands Police tested an AI-powered voice assistant called “Amy101” to handle non-emergency calls, but concerns arose about its ability to understand local accents, including the “Brummie” accent.
The project, based on Amazon’s Alexa technology, aimed to improve call management and prioritize vulnerable callers.
However, issues such as potential bias and data safeguarding were raised, leading to careful oversight.
Despite challenges, the trial concluded positively, with plans to share results nationally and potential interest from the government in broader applications.
Source : BBC
https://www.bbc.com/news/technology-68466369